Ever respond to an EMS call involving an armored truck? I never have and who knows if I ever will, but while at the barber shop I heard a conversation that really got me thinking. Here is your scenario:
59 year old male, armored truck driver. While his crew is refilling an ATM, he radios to them that, “something isn’t right” . By the time his crew comes to see what was going on he was already slumped over in the driver’s seat. Now here are some things I learned that morning in the barber shop about armored cars.
There is only one key to the drivers door, and the driver has it. The door only opens from the inside. There are no key codes, knox box key, or any other hidden door releases. It’s either the door is opened from the inside or you have to use the key. Well in this situation, the only person with the key, and the only person who can open the door from the inside, is the open who is unresponsive. What would you do?
One option might be to contact the armored car company and get a key out there. But most likely there is no time for that. In this case responders ended up extricating the patient. That in itself can have its own unique challenges. Have you ever had to cut an armored car? How about cut bullet proof glass?
Eventually they made entry to the driver’s compartment. It took 10-15 minutes of attacking the glass with an axe and using Hurst tools. So what I took from this incident is, if you are dispatched to an EMS call or MVA involving an armored car, be prepared to call for the tools. It would even be a good idea to teach your dispatchers to roll more trucks if they know an armored car is involved.
This person did not survive and who knows if he would have anyway. How would you handle this?